SHIPPING INFO
SHIPPING
Heavy, oversized or manufacturer-direct items are shipped by common carrier (freight / truck lines). When your item is ready, the carrier will call you to arrange a reasonably convenient delivery day and time within normal business hours. The furniture is delivered to your home - all under your supervision. Additional charges may apply if they arrive when planned and you are not there to accept the furniture. Delivery into your home, unwrapping of the furniture and setup is available at an additional cost. Silver - This is our standard drop-ship service. The carrier will deliver your furniture to your driveway. You are responsible for uncrating the furniture, bringing it in your home, and installation. The standard drop-ship option is no additional cost to you beyond the quoted shipping cost. Gold – This is our Premium service. For an additional fee, the carrier will uncrate and unpack each piece of furniture for you, bring it into your home, and set up each piece exactly where you want it. Then they will take all packing and crating materials away with us. This premium service will usually add 100-200$ to your shipping cost. Please let us know at the time of order if you are interested in this service.
HOW MUCH WILL MY SHIPPING COSTS BE? Freight/ trucking companies have a minimum shipping charge. When you order only a few nightstands, the shipping charge will seem significant as compared to the total cost of the furniture you ordered, because the price of the items are low . The cost of the freight is significant compared to the cost of the item.Of course the cost is based on your distance from our warehouses in Los Angeles, CA., the weight of the item being shipped and the distance from our warehouse. The rates below are only guidelines and are based on shipping to an East Coast address. Your cost could be lower or higher. Place your order with us and we will give you the actual charges (you will not be billed until you approve the shipping charges). Furniture Total up to $500 = Approx. shipping cost $150 – $250
Furniture Total of $501-$1,500 = Approx. shipping cost $250 $400
Furniture Total of $1,501 or more = Approx. shipping cost $400 - $600** **These rates are of course rule of thumb only. The more furniture you ship the greater the weight and cost. However, additional weight is shipped at a very low additional cost.
CAN I CANCEL MY ORDER IF THE SHIPPING COST IS TOO HIGH? Once you place your order, we will request a shipping cost quote from the freight companies. Within one business day after your order is placed, we will notify you of the actual shipping cost and request your approval before the order is finalized with our manufacturer. If you perceive the quote to be too high, you will have the opportunity to cancel your order. In order to maintain our favorable rates with our freight company, we must have a firm order before we can ask for and give you a quote. When you place your order, we will need payment in full for the furniture ordered. We will then contact independent shipping companies for quotes for your individual order. You can arrange to pay for shipping directly with the freight company. Orders made through our online shopping cart system are billed the same way. Before your card is charged we will call you first to confirm shipping charges.
WHAT IS THE SHIPPING PROCESS? As your furniture is nearing time to be shipped, we will email or call you with updated information. Once it has shipped, we will email you with the tracking number and the telephone number of the freight center in your area where it will arrive. We suggest that you call and arrange with the center for delivery before it actually arrives at the freight center. If you have any problems or concerns, we want you to call us so we can help.
WHAT IF MY FURNITURE IS DAMAGED IN SHIPMENT? The product is first inspected by our shipping agents. Then, upon receipt from the carrier, it is again inspected for damages. When you receive it, it is important that you inspect your purchases thoroughly at the time of delivery as you are assuming responsibility for the care of your product from that point forward. Due to the freight company’s rules, we must make it very clear that inspection and reporting of any damages be done when you receive your order. The customer is responsible for return freight charges if no damages are noted on the delivery receipt. This is up to the freight company. We want to ensure that your furniture arrives in the same condition as it was when it left the warehouse. Part of the shipping quote is insurance that covers repairs if slightly damaged, and in the rare case of loss. Sometimes, however, there are no external visible indications of damage. If you find there is some damage while assembling the piece in your home, take pictures of the item and document any discrepancies. Please use the contact information on our website and email us a letter detailing any damage found, pictures of your piece, it’s packing, and your invoice number and contact information. This is so that we can file an " unseen damage claim" with the freight company and arrange for repair. Please save the packaging so that the freight company can elect to inspect the packaging (usually within two weeks) to determine what the cause may have been. Any furniture items for which you request a custom size are, regretfully, non-returnable, unless there is damage or a manufacturer's defect, in which case we will happily have it repaired or provide a replacement. We ask that you please either refuse delivery or contact us immediately after your furniture has arrived if there are any problems in shipment.
WHAT IS THE RETURN POLICY? We want you to be completely satisfied with your product. Please contact us within 7 days from the date of purchase for authorization to return your item, in the case that your order has not yet shipped. Shipments returned without prior authorization will not be accepted. If your item has shipped, and you have a return authorization number, pack and return the item in the original shipping material. We require that return products be in their original packaging and boxing (where reasonable) with pre-paid shipping costs and insured for purchase value. The refund for your order in the full amount less a 20% restocking fee will be processed after the item is received and has been inspected at our warehouse. email: info@tara-home.com Contact Tara Home toll-free at 1-800-590-4951.
